Welcome back to another edition of our Behind the Scenes with Accountable blog series, where we highlight the incredible people who help make everything run smoothly. Today, we’re excited to introduce you to Jennifer Sims, our Senior Operations Manager, whose steady leadership and behind-the-scenes impact help shape the way we work every day.

Jennifer brings calm focus and years of experience to her role. As Senior Operations Manager, she plays a key part in helping branches and leadership teams adopt and implement effective operational processes. She is also a trusted figure in data governance, working to protect the accuracy and integrity of information across the organization. Her work touches a wide range of departments and initiatives, including Joint Commission readiness, IT data automation, state reporting, and payroll. Although her role isn’t always in the spotlight, the results of her efforts are felt throughout the company.

In just a few months, Jennifer will mark 10 years with Accountable. Before joining the team, she spent nearly six years as a stay-at-home mom to her two kids. When a former colleague reached out about an opportunity in the Operations Department, the timing felt right. She was ready to return to work, and everything fell into place.

Jennifer’s experience in the industry runs deep. Before her time with Accountable, she spent almost 12 years at the corporate office of Medical Staffing Network. She started there as a temp when the company first launched and was quickly brought on full-time. Over the years, she worked across various departments and built relationships with branch staff, clients, marketing teams, and executive leadership. That cross-functional experience gave her a strong understanding of how the industry works and how different teams connect to one another.

At home, Jennifer’s days are made even better by her sweet dog, Rory, a dachshund-chihuahua mix who keeps her company while she works. He’s become her loyal sidekick and constant companion. She and her family enjoy taking little staycations around Florida, visiting beach towns where they can relax, play board games, try new restaurants, and wander through local farmers' markets.

In recent years, Jennifer has taken up gardening and finds it to be a peaceful and rewarding hobby. She’s particularly proud of the zinnias she’s grown from seed, lovingly calling them her “Bob Ross flowers” because of their bright, cheerful colors. For her, it’s a calming way to step outside and enjoy something she’s nurtured.

And then there’s her fun fact: Jennifer is a longtime Justin Timberlake fan. She has seen him live seven times and says each concert is better than the last. On his most recent tour, she even had the chance to meet his manager, making the experience even more unforgettable. Whether he’s performing or making people laugh on SNL, Jennifer’s a fan through and through.

What she enjoys most about her role is being someone her team can rely on. She values being a dependable point of contact and offering support when it’s needed most, especially when the questions are unfamiliar or the path forward isn’t clear. It’s this mix of reliability, insight, and steady leadership that makes Jennifer such a vital part of the team.

At Accountable, we’re lucky to have someone like Jennifer who brings dedication, warmth, and a strong sense of purpose to everything she does. We’re proud to celebrate her nearly 10-year journey and all the ways she continues to make a difference, every single day.